F.A.Q
What is the return policy?
As a new small business, we're proud to offer completely free return shipping with a prepaid label provided for your convenience.
All we ask in return is your honesty and genuine care.
Because every return directly impacts our growing company, please only initiate a return if you truly need to, helping us keep our promise of free returns and fair prices for everyone.
What materials are used, and how do I care for my product?
We use premium, ethically sourced materials engineered for longevity.
Detailed care instructions are included with every order and available on each product page to ensure your items maintain their quality over time.
When will I get my order?
Orders are processed within [1–2 business days] from our facility in France.
Delivery times vary based on your location: standard domestic shipping within France typically takes [2–3 business days], while international orders take approximately [5–7 business days].
You will receive a tracking link via email as soon as your parcel ships so you can follow its journey in real time.
Where are your products manufactured?
Designed in Switzerland and crafted in partnership with certified, high-precision manufacturers in China, our products combine world-class engineering with the highest standards of quality and ethical production.
How much does shipping cost?
We believe great service shouldn't come with high delivery fees.
To ensure you have the best possible shopping experience, we keep our shipping costs as low as possible by absorbing most of the expense ourselves.
We willingly take a smaller margin so you can enjoy reliable delivery at a fraction of the standard cost.