Shipping policy
At jenesismafia.com, we strive to provide fast, reliable, and secure shipping for all of our customers. Please read the following shipping policy to understand how your order will be processed and delivered.
1. Processing Time
• Orders are typically processed within 1-3 business days (Monday to Friday, excluding holidays) after the order is placed. Once your order is processed, you will receive a confirmation email with tracking details.
• Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods and Delivery Times
We offer several shipping options depending on your location:
• Standard Shipping (Domestic): Delivery within 3-7 business days.
• Expedited Shipping (Domestic): Delivery within 1-3 business days.
• International Shipping: Delivery time varies based on the destination country, typically 7-21 business days.
Please note that delivery times may vary depending on your location, local postal service, or any unexpected delays such as weather or customs.
3. Shipping Costs
• Shipping costs are calculated at checkout based on your location, the weight of the package, and the selected shipping method.
• Domestic shipping is offered at a flat rate.
• International shipping costs will vary by location, and you will be provided with the cost during checkout.
4. International Shipping
• We offer international shipping to many countries. Please ensure that you provide the correct shipping address at checkout.
• International customers may be subject to customs duties, taxes, or import fees based on their country’s regulations. These fees are the responsibility of the customer, and they are not included in the shipping cost.
• Please note that customs processing can cause delays in the delivery of international orders.
5. Order Tracking
Once your order is shipped, you will receive an email with tracking information. You can track your package using the provided tracking number on the carrier’s website.
• If you do not receive tracking information within 3 business days after placing your order, please contact us at [contact@jenesismafia.com].
6. Shipping Restrictions
• We currently ship to the following countries:
EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden
non-EU European: Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Georgia, Iceland, Kazakhstan, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, the United Kingdom (UK), and Vatican City (Holy See).
Others: United States, Canada, Brazil, Mexico, China, India, Japan, Australia, South Korea, Indonesia, Saudi Arabia, South Africa, Argentina, Egypt, Nigeria, Pakistan, Bangladesh, Vietnam, Turkey, Iran, Israel, New Zealand, Philippines, Thailand, and Malaysia
If your country is not listed, please contact us at [contact@jenesismafia.com, and we will do our best to accommodate your request.
• For some remote locations, shipping may not be available, and we may contact you to discuss alternative options.
7. Lost or Damaged Packages
• jenesismafia.com is not responsible for lost or damaged packages once they are handed over to the carrier. However, if your package is lost or damaged during transit, please contact the carrier directly or reach out to our customer service team at [email address] for assistance.
• If your package is lost, we will assist you in filing a claim with the carrier if needed.
8. Address Errors
• Please double-check your shipping address when placing your order. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
• If you notice an error in your shipping address after placing your order, please contact us immediately at [contact@jenesismafia.com, and we will do our best to correct it before the order is shipped.
9. Signature Upon Delivery
• For high-value orders, we may require a signature upon delivery. If you are not available to sign for the package, the carrier will usually leave instructions for you to reschedule delivery or pick it up from a nearby location.
10. Shipping Delays
• While we make every effort to ensure timely shipping, we cannot be responsible for delays caused by external factors such as postal strikes, weather conditions, or customs processing.
• If there are significant delays with your order, please contact us, and we will do our best to assist you.
11. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us:
• Email: [contact@jenesismafia.com]