Terms of sale
Effective Date: March 21 2025
These Terms of Sale (“Terms”) govern your purchase of products from Jenesis (www.jenesismafia.com). By placing an order with us, you agree to be bound by these Terms, along with our Privacy Policy and other applicable terms. Please read these Terms carefully before completing your purchase.
1. Order Acceptance
• By placing an order on our website, you are making an offer to purchase products subject to these Terms.
• We reserve the right to accept or reject any order at our discretion. Once your order has been processed and payment has been confirmed, you will receive an email with your order details and tracking information (if applicable).
2. Product Availability
• All products are subject to availability. If we cannot fulfill your order for any reason, we will notify you via email and issue a full refund for the unavailable items.
• We make every effort to ensure that product descriptions and images are accurate. However, we cannot guarantee that colors, sizes, or details will appear exactly as they do on your device due to variations in display settings.
3. Pricing and Payment
• Prices for products on our website are listed in [Euro] and are subject to change without notice. Shipping and taxes may be additional and will be calculated at checkout.
• Payment for orders must be made using the available payment methods at checkout, including credit/debit cards, PayPal, and other supported payment options.
• We use secure payment gateways to ensure the safety of your financial information. By placing an order, you authorize us to charge your chosen payment method.
4. Sales Tax
• Sales tax is applicable to orders based on your shipping address and the laws of the relevant jurisdiction. The applicable tax will be calculated at checkout and included in the total cost of your order.
5. Shipping and Delivery
• Shipping costs are calculated at checkout based on the destination, weight, and size of your order. We aim to ship all orders within 1-3 business days, but shipping times may vary depending on the shipping method chosen and the destination.
• Once your order has shipped, you will receive a confirmation email with tracking details.
• You are responsible for providing an accurate shipping address. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
6. Returns and Exchanges
• Please refer to our [Return and Refund Policy] for information regarding returns, exchanges, and refunds.
• If you receive a damaged or defective product, please contact us immediately at [email address] with your order number and photos of the damaged item for assistance.
7. Order Cancellations
• You may cancel your order within 24 hours of placing it, provided the order has not yet been shipped. To cancel your order, please contact our customer service team at [email address] as soon as possible.
• Once an order has been shipped, it cannot be canceled, but you may return the product following our [Return and Refund Policy].
8. Limitation of Liability
• To the fullest extent permitted by law, [Your Brand Name] is not liable for any indirect, incidental, or consequential damages arising from the use or purchase of our products.
• Our total liability is limited to the amount paid for the product in question, excluding shipping, taxes, and other fees.
9. Intellectual Property
• All content on our website, including but not limited to logos, designs, images, and text, is the property of [Jenesis] and is protected by intellectual property laws.
• You may not use, copy, or distribute any content from our website without our prior written consent.
10. Privacy
• Your use of our website is governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal information.
11. Governing Law
• These Terms of Sale are governed by the laws of France. Any disputes arising from these Terms will be resolved in the courts located within France.
12. Contact Us
If you have any questions or concerns about these Terms of Sale, please contact us at:
• Email: [contact@jenesismafia.com]