Refund policy
Return and Refund Policy
At Jenesis, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to ensure a hassle-free experience.
1. Returns:
You have 30 days from the date of delivery to return any item that is unused, unworn, and in its original condition with tags attached. To initiate a return, please follow these steps:
• Contact our customer service team at [contact@jenesismafia.com] with your order number and the reason for the return.
• Once your return is approved, you will receive a return authorization and instructions on how to return the item.
2. Refunds:
Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund is complete. Please note, it may take up to 7-10 business days for the refund to reflect in your account.
3. Shipping Costs:
• The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
4. Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. The return will be processed as a refund, and you can purchase the new item separately.
5. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery, and we will provide a full refund or exchange. We will also cover return shipping costs for these cases.
6. International Returns (Outside of France):
For international customers, please be aware that customs duties and taxes may apply. Return shipping is the responsibility of the customer, and we recommend using a trackable service.
Contact Us:
If you have any questions or concerns about our return and refund policy, please feel free to reach out to our customer service team at [contact@jenesismafia.com].